At coolstorum.com, we are committed to providing high-quality products and reliable customer support.
This Warranty Coverage and Replacement Policy explains the terms and conditions applicable to product warranties and replacements.
The Site is owned and operated by:
Mare SRL Unipersonale
Via Filippo Saporito, 54
81031 – Aversa (CE) – Italy
VAT No. / Tax Code: 04826710610
Email: info@coolstorum.com
All electronic products purchased through coolstorum.com are covered by a 2-year standard warranty, starting from the date of delivery, in accordance with applicable consumer protection laws.
If an optional 1-year extended warranty has been purchased, the total warranty coverage period is extended to 3 years from the date of delivery.
During the valid warranty period, if an electrical or electronic component of the product fails due to a manufacturing defect, Mare SRL Unipersonale will provide a replacement unit at no additional cost.
The replacement product may be new or refurbished and equivalent in functionality and performance.
The warranty does not apply to damage or defects resulting from:
Accidental damage, drops, impacts, or improper use
Normal wear and tear resulting from regular use
Incorrect installation, improper handling, or negligence
Unauthorized repairs, alterations, or modifications
Use of the product in a manner not intended or not compliant with provided instructions
To request warranty assistance, please contact us by email at:
You will receive an automatic confirmation email.
Please reply to that message and include a clear video demonstrating the issue, such as:
The device not powering on
Charging or power supply issues
Malfunction during normal operation
If a video cannot be provided or does not clearly demonstrate the defect, we may request that the product be returned for inspection.
⚠️ Return shipping costs are the responsibility of the customer.
⚠️ Cash-on-delivery (COD) returns are not accepted under any circumstances.
Warranty claims will be considered valid only if:
The claim falls within the warranty period
All conditions outlined in this policy are fully met
The issue is not excluded under the warranty limitations
Each request is reviewed carefully to ensure a fair and timely resolution.
This warranty applies exclusively to products purchased directly from coolstorum.com and is non-transferable.
This policy does not limit or exclude any mandatory consumer rights provided under applicable law.
For further details, please consult our:
Terms and Conditions of Use
Privacy Policy
Cookie Policy
These documents are available at all times in the footer section of coolstorum.com.