This section explains how Mare SRL Unipersonale, owner and operator of coolstorum.com, handles product-related issues and consumer disputes.
Mare SRL Unipersonale
Via Filippo Saporito, 54
81031 – Aversa (CE) – Italy
VAT No. / Tax Code: 04826710610
📧 Email: info@coolstorum.com
If your order arrives with visible damage, missing components, or items that do not match your order, you must notify us within 48 hours of receiving the package by emailing:
You will receive an automatic confirmation email.
Please reply to that message and attach clear photographs showing:
The external packaging
The shipping label
The items received
Any visible damage or discrepancies
These cases are handled with high priority, and we will work promptly to provide an appropriate solution.
If a product does not function correctly despite proper use, please contact our support team at:
After receiving our automated reply, please respond with a short video or clear photo demonstrating the issue, such as:
The product not powering on
Charging or power supply issues
Irregular or inconsistent operation
If visual evidence cannot be provided or does not clearly show the issue, we may request that the product be returned to our warehouse for inspection.
⚠️ Return shipping costs are the responsibility of the customer.
⚠️ Cash-on-delivery (COD) returns are not accepted under any circumstances.
If the issue cannot be resolved amicably or you are not satisfied with the proposed solution, you may submit a formal complaint through the European Online Dispute Resolution (ODR) platform, in accordance with Regulation (EU) No. 524/2013:
👉 https://ec.europa.eu/consumers/odr
Only cases that fully comply with the procedures and conditions outlined above will be eligible for further review.
For further details, please consult:
Terms and Conditions of Use
Privacy Policy
Cookie Policy
All documents are available at any time in the footer of coolstorum.com.