Right of Withdrawal Policy
At Mare SRL Unipersonale, we respect your consumer rights. In accordance with the Italian Consumer Code (Legislative Decree 206/2005) and the EU Consumer Rights Directive, you have the right to withdraw from your purchase within 14 days of receiving your order—no explanation required.
You may cancel your purchase within 14 calendar days from the day you (or a person authorized by you, other than the carrier) took physical possession of the goods.
To exercise your right of withdrawal, please send us a clear written statement by email or postal mail. While not mandatory, you may use the standard form below.
(Complete and send this form only if you wish to withdraw from the contract.)
To:
Mare SRL Unipersonale
Via Filippo Saporito, 54
81031 Aversa (CE), Italy
Email: info@coolstorum.com
VAT No.: P.IVA 04826710610
I hereby declare that I wish to withdraw from the contract for the purchase of the following item(s):
Ordered on: __________________________
Received on: __________________________
Full name: ____________________________
Address: ______________________________
Signature (if sent by mail): ________________
Date: __________________________________
Once we receive your withdrawal request, we will issue a full refund within 14 days, including any standard delivery costs (excluding any additional charges for services such as express shipping).
Refunds will be processed using the same payment method used for the original transaction, unless otherwise agreed. No additional fees will be applied.
You must return the products within 14 days of notifying us of your intention to cancel. The return is considered timely if the items are shipped before the 14-day period expires.
Returned products must be unused and in their original condition, including packaging, labels, user manuals, and accessories.
Return shipping is at the customer’s expense, unless the return is due to our error or a faulty product.
The right of withdrawal does not apply to:
Customized or made-to-order items
Sealed goods that have been opened and are not suitable for return due to hygiene or health reasons
Perishable goods or those with a short shelf life
Software, DVDs, CDs, or audio/video media that have been unsealed
Newspapers, magazines, or periodicals
Returned products must be in resalable condition. If goods have been handled beyond what is necessary to verify their nature, features, or functionality, we may reduce the refund amount proportionally.
Please ensure the products are properly packaged to avoid damage during transit.
For any questions about your right of withdrawal, returns, or refunds, please contact:
Mare SRL Unipersonale
Via Filippo Saporito, 54
81031 Aversa (CE), Italy
Email: info@coolstorum.com
Reminder: You are responsible for any reduction in the value of returned goods caused by handling beyond what is necessary to inspect them.