Warranty Coverage and Replacement Policy
At Mare SRL Unipersonale, we take pride in the quality of our products and are committed to providing reliable support. That’s why we offer a warranty program to protect your purchase and give you peace of mind.
All electronic products purchased through coolstorum.com come with a 2-year standard warranty, effective from the date of delivery.
If you purchased an optional 1-year extended warranty, the total coverage period will extend to 3 years.
If any electrical component of your product stops functioning properly due to a manufacturing defect during the warranty period, we will provide a replacement unit at no additional cost.
This warranty does not cover:
Physical damage caused by accidents, misuse, or mishandling
Normal wear and tear resulting from regular use
Issues arising from incorrect installation, negligent use, or insufficient maintenance
To initiate a warranty claim, please email info@coolstorum.com.
You will receive an automatic response. Kindly reply to that message with a short video clearly demonstrating the issue (e.g., the product not powering on, failing to charge, or malfunctioning during use).
If video evidence cannot be provided or does not clearly show the issue, we may request that the item be returned for further inspection.
Important: Return shipping costs are the responsibility of the customer. We do not accept cash-on-delivery (COD) returns under any circumstances.
Only claims that meet all the conditions outlined above will be considered valid. We aim to assess every request fairly and provide a timely, appropriate resolution.
For further details, please refer to our [Terms and Conditions] and [Cookie Policy], both available in the footer of coolstorum.com.